Patient Experience is not just a buzz phrase. It is a major driver of health IT innovation. The healthcare industry to say the least is doing a little catch up to other industries when it comes to how their customers or patients interact with their entities. Gen Z or iGen are now entering their 20s and will start graduating from college and entering the workforce. This generation has never been without a personal computer or even a smart phone. Their banking, retail, and communication is all digital, it always has been. How will patient experience shape our 2022? We have rounded up some industry leaders that have thoughts and predictions for what we might see in the new year.
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