After the public health emergency, Section 123 could pose a problem for patients who have depended on telehealth for mental health services during the pandemic, says Andria Jacobs, chief operating officer of PCG Software, a solutions provider for healthcare organizations in Las Vegas. Once the rule goes into effect, patients might not be eligible for telehealth services until they can see the practitioner in person.
“This poses a very detrimental access to care problem, as most patients haven’t been physically seeing the doctor during the pandemic. They’ve been turning to telehealth and remote care services,” she says.
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