Although airline pilots receive hundreds of hours of hands-on training and flight time, every aircraft is equipped with an operations manual, along with step-by-step checklists for every conceivable scenario. An airplane is a complex conglomeration of parts, and no one person can claim to know everything.
Likewise, billing and coding professionals should take the same approach to their jobs, relying on their experience but understanding they can never keep up with constantly changing codes and standards that vary by insurer.
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